Shipping policy

Last updated: October 26, 2026

Where we ship

We currently ship to addresses within the United States. International shipping is not available at this time.

Order processing

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). You will receive a confirmation email when your order is placed and a shipping confirmation with a tracking number once it ships.

Shipping options and rates

Standard shipping: $8.00 — estimated delivery 7–15 business days after shipment
Ships from a U.S. warehouse: many of our ceiling lights, chandeliers and pendants ship from a U.S. warehouse and usually arrive within 4–8 business days of your order. The product page says when an item ships from our U.S. warehouse.
Free standard shipping on orders of $89 or more

Delivery times are estimates and are not guaranteed. Deliveries to Alaska, Hawaii, U.S. territories and remote areas may take longer.

Tracking

Once your order ships, you will receive an email with a tracking link. If your tracking has not updated for 5 business days, please contact us.

Lost, delayed or damaged packages

If your package arrives damaged, please contact us within 7 days of delivery at support@tochkalighting.com with your order number and photos of the item and packaging. If your package is lost, contact us within 30 days of the expected delivery date. We will work with the carrier and send a replacement or refund.

Incorrect address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible — we can update the address only if the order has not shipped yet.