Refund policy

Last updated: October 5, 2026

We want you to love your TOCHKA lighting. If something isn't right, this policy explains how returns, exchanges and refunds work.

30-day returns

You may return most items within 30 days of delivery. To be eligible, the item must be unused, uninstalled, in the same condition you received it, and in its original packaging with all parts, hardware and documentation. Please keep your receipt or proof of purchase.

How to start a return

Email us at support@tochkalighting.com with your order number, the item(s) you want to return and the reason for the return. If possible, please contact us within 7 days of delivery. Early requests are the fastest to process. If your return is approved, we will send you instructions and the return address. Items sent back without first requesting a return will not be accepted.

Return shipping costs

Return shipping is paid by the customer, except when an item arrives damaged, defective or incorrect. Original shipping charges are non-refundable.

Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If an item arrives damaged, is defective or is not what you ordered, please contact us within 7 days of delivery with your order number, a short description of the problem and photos of the item and packaging. Reporting within 7 days lets us resolve the issue fastest. We will send a replacement or issue a full refund, including shipping, at no cost to you. Problems found later are still covered by our 90-day limited warranty below.

Non-returnable items

Items that have been installed, wired, modified or used
Items damaged through improper installation or misuse
Gift cards
Items marked as final sale

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Refunds

We will notify you once we receive and inspect your return. If approved, your refund will be issued to your original payment method within 5-10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@tochkalighting.com.

Warranty

TOCHKA products are covered by a 90-day limited warranty against defects in materials and workmanship from the date of delivery. If your item develops a defect within 90 days, we will send a replacement or issue a refund. The warranty does not cover damage from improper installation, misuse, accidents, power surges or normal wear. To make a warranty claim, email us with your order number, a description of the issue and photos or a short video. We recommend reporting any defect as soon as you notice it, ideally within 7 days of delivery.