FAQ

Orders & shipping

Where do you ship?

We currently ship within the United States only.

How much does shipping cost?

Standard shipping is $8.00 and free on orders of $89 or more.

How long will my order take?

Orders are processed within 1–3 business days. Delivery usually takes 7–15 business days after shipment. See our Shipping Policy for details.

How can I track my order?

You'll receive an email with a tracking link as soon as your order ships.

Returns & warranty

Can I return an item?

Yes. Unused, uninstalled items in original packaging can be returned within 30 days of delivery. Email us first to start a return. See our Refund Policy.

What if my item arrives damaged or defective?

Please contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or a full refund at no cost to you. Defects found later are covered by our 90-day limited warranty.

Do your lights have a warranty?

Yes, all TOCHKA products come with a 90-day limited warranty against defects in materials and workmanship.

Products & installation

Are bulbs included?

It depends on the product. Please check the product page — the specifications list whether bulbs or integrated LEDs are included.

Do I need an electrician?

Hardwired fixtures should be installed by a qualified, licensed electrician in accordance with local electrical codes. Always turn off power at the breaker before installation.